H-Town Labs

Privacy Policy

This Privacy Policy describes the policies of H Town Labs LLC, 19155 Blue Hill Ln, TX 77377, United States of America (the), email: htownlabs@gmail.com,on the collection, use and disclosure of your information that we collect when you use our website ( http://www.htownlabs.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

HOW WE USE YOUR INFORMATION:
We will use the information that we collect about you for the following purposes:

Testimonials
Customer feedback collection
Enforce T&C
Processing payment
Support
Administration info
Manage customer order
Site protection
User to user comments
Dispute resolution
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

YOUR RIGHTS:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at htownlabs@gmail.com. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

COOKIES ETC.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

SECURITY:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

GRIEVANCE / DATA PROTECTION OFFICER:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at H Town Labs LLC, 19155 Blue Hill Ln, email: htownlabs@gmail.com. We will address your concerns in accordance with applicable law.

RETURNS, EXCHANGES & SHIPPING

    Our goal is to ensure you are completely satisfied with the items you order and your experience with us. Depending on the reason for the return, several options may be available. Feel free to email us anytime at: htwonlabs@gmail.com, but please keep in mind our customer service department will respond to you 10-4pm CST Monday-Friday.
To begin processing a return, please provide your name, the order number, and the reason for returning the product.
Please note that all items must have their original tags attached and be in new, unworn and unwashed condition.

• You will be responsible for paying postage on any returns or exchanges.

• You will have 30 days from the delivery of your package to file a return claim with customer service.

• We are not responsible for lost packages.

• If a product you receive is damaged during shipment or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. If international, please contact us, and we will let you know the next steps. As soon as we s an update on the tracking back to our facility, we will send out a replacement. 

• If the item you’d like to return was ordered more than 30 days ago, the item is no longer available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.

• If the item was purchased at an event, expo, or any other special event, we do not accept any returns or exchanges.

• If the item was purchased at one of our retailers, please take the product back to the retailer for a return or exchange.

*Additional limitations may apply.
 

Domestic Customers
You will be responsible for paying postage on any returns or exchanges.

We do not offer refunds.

To request a return or for more information about our Returns Policy, please contact our Customer Service department by emailing htownlabs@gmail.com.com.

International Customers
Unfortunately, we cannot provide return shipping labels for customers outside the United States. If you have a problem with a product, please contact our Customer Service department via email at htwonlabs@gmail.com.